Privacy Policy

Last updated: May 12, 2023

Any words or phrases expressly defined in our General Terms and Conditions of Use (“G-TOS”) have the same meaning in this document unless redefined herein.  Similarly, the Inclusive Pronoun Use Policy contained within the G–TOS applies equally to this document.

1. Introduction

Thank you for visiting Arrive Booking Agency and, if applicable, choosing to use Our Platform.  We try to make our Privacy Policy easy to understand so that you are informed as to how we use your information.  This Privacy Policy, like our Terms and Conditions of Use, is an integral part of using Our Platform.   You must completely agree to our Privacy Policy in order to use the Site or our services.  If you are under 18, please stop using Our Platform immediately.

2. Who We Are

We are Arrive.Live, a marketplace for booking live performers, acts and other professional entertainment services.

We always put the privacy of our members’ and customers’ data at the heart of everything we do.  In particular, we never sell or trade personal data or email lists with third-parties, except in accordance with this document or as required by law.  We hope you will have seen already that we are striving to do everything in your best interests, and this Privacy Policy goes into a bit more detail about why, how and when we collect your personal information.

For queries, please use the contact instructions provided at the end of this document.

3. How We Process Data

Our business purpose is to provide a secure, accessible and easy-to-use online marketplace for connecting Performers with Clients who wish to book them.

The personal information we collect as outlined in this document is collected on the legal basis of Legitimate Interests.  “Legitimate Interests” means the interests of our company in conducting and managing our business, to enable us to give you the best service/products and the best and most secure experience.  In other words, all of our data collection is done to support our purpose as a business, as described above.  We only collect data which is necessary for this purpose.  

For each piece of personal information we collect, a Legitimate Interests Assessment has been carried out to ensure its collection is necessary to support our business purpose and appropriately serve you.  For example, we have an interest in making sure our emails are relevant for you, so we may process your information to send you emails that are tailored to your interests.  Similarly, we may process your information in accordance with this policy to protect you against fraud when transacting on Our Platform, and to ensure our systems are secure.

When we process your personal information, we make sure to consider any potential impact there may be on you and your rights under data protection and privacy laws so as to minimize adverse impacts as much as possible.  We will not use your personal data for activities unrelated to the legitimate business purpose/reason for which it was collected, unless we have your consent or are required to do so by law.

We process personal information for legitimate business purposes, which include some or all of the following:

• to enable you to access and use The Arrive Platform;
• where the processing enables us to enhance, modify, personalize or otherwise improve our services/communications for the benefit of our customers;
• to identify and prevent fraud;
• to enhance the security of our network and information systems;
• to better understand how you interact with Our Platform (this may include the use of third-party tools such as Google Analytics);
• to provide email and text communications which are required or we think will be of interest to you (including service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you);
• to determine the effectiveness of promotional campaigns and advertising;
• to administer rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Arrive or our business partners; and,
• to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third-parties.

Whenever we process data for these purposes, we will ensure that we always keep your personal data rights in high regard and take proper account of them.  If you have any concerns about the way we process your data, you have the right to object.  Please use the email address at the bottom of this page to contact our Data Protection Officer.  Please bear in mind that if you object, this may affect our ability to carry out services for your benefit.

4. What Personal Data Do We Collect?

We collect personal data in the following categories:

• Data you enter when filling in any form on Our Platform – such as when you register or update the details of your user account;
• Data relating to your access to and use of Our Platform – such as when you search for Performers, make or accept Bookings, pay for Bookings, book or pay for any associated services that may be available, post comments or reviews, or communicate with other users;
• Data you consent to share with us from third-parties. If you link your account on a social media site (e.g. Facebook) to your Arrive account, we will obtain the personal Information that you have provided to that third-party site (to the extent allowed by your settings thereon); and,
• Data relating to your direct communications with Arrive.

Arrive may collect the following information about you:

• your name, age/date of birth and gender;
• your contact details: postal addresses for billing and delivery, telephone numbers (including mobile numbers) and email addresses;
• purchases/orders made through your account;
• your browsing activities on Arrive;
• your password;
• your communication and marketing preferences;
• your interests, preferences, feedback and survey responses;
• your location;
• your correspondence and communications with Arrive, and
• other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page).

Our Platform is not intended for children and we do not knowingly collect data relating to individuals under 18 years of age.

We do not store payment details. If you enter payment details into The Arrive Platform, these are sent directly to our payment processor – either Stripe or PayPal.  By completing the purchase, you acknowledge and accept the payment processor’s user agreement, as well as its privacy policy.

The lists above are not exhaustive and, in some instances, we may need to collect additional data for the purposes set out in this policy.  Some of the above-mentioned personal data is collected directly, such as when you set up an account on Our Platform, submit an inquiry, or send a message to our customer service team.  Other personal data is collected indirectly, for example your browsing activity.  We may also collect personal data from third-parties who have your consent to pass your details to us, or from publicly available sources.

4.1 Referral and Review Services

Our Platform provides various referral/review/invite services that allow you to invite your contacts to use or visit The Platform to complete a specific action (such as verifying a review).

We may integrate The Platform with third-party sites (such as Facebook) so that you can send invitation messages via such third-party sites.  These messages will be sent by the third-party site, and Arrive does not collect or retain the contact information that is used to send them.

You may also send invitation/request emails via The Platform itself, in which case we will ask you for the email addresses to which these messages are to be sent.  You can type in the email addresses manually, or you can request Arrive to import the contacts from your email account address book(s).  In either case, we will use the information for the sole purpose of sending your contacts a one-time email, inviting them to visit The Platform and/or complete a short task.  For such referrals, we will also store the email address(es) of your invitee(s) in order to track if  he/she joins Arrive in response to your invitation.

We do not store email addresses submitted for the purpose of posting a review.

If you request us to import your contacts, we will collect but not store the username and password for the email account from which you wish to import your contacts.  We will use this information only for the purpose of importing your contacts.

4.2 Mobile Data

When you use certain features of The Platform – in particular our mobile application – we may receive, store and process different types of information about your location, including general information (e.g. IP address) and more specific information (e.g., GPS-based functionality on mobile devices used to access The Platform or specific features of The Platform).  If you access The Platform through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.  See your device manufacturer’s instructions for further details.

4.3 Website Cookies

Cookies are small pieces of data stored in your browser when you visit our website.  We may use cookies to facilitate the data collection described in this policy, and we may allow other business partners to use cookies and other tracking technology on our website.  For example, Google Analytics may store a cookie in your browser when you visit our website, which will allow us to gather anonymised statistics about which of our pages are visited most frequently.

There are two types of cookies used on the website: “persistent cookies” and “session cookies”.  Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser and can be used again the next time you access the website.

We may, either directly or through third-party companies and individuals we engage to provide services to us, also continue to track your behavior on Our Platform for purposes of our own customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance and investigation, as well as to enable you to access and use The Platform and to pay for your activities on it.  We may also, either directly or through third-party companies and individuals we engage to provide services to us, track your behavior on Our Platform to market and advertise our services to you as well as third-party websites.

Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar.  If you decline cookies, please note that you may not be able to sign in, customize, or use some of the interactive features of Our Platform.

Third-parties may not collect information about users’ online activities on The Platform except as described in this policy.

4.4 Other Technologies

The Platform may also use other technologies with similar functionality to cookies, such as Web beacons and tracking URLs to obtain Log Data about users.  We may also use Web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message (email or text) or accessed a certain link.

4.5 Analytics

When someone visits our website we use one or more third-party services, including Google Analytics, to collect standard Internet log information and details of visitor behavior patterns.  We do this to find out things like the number of visitors to different pages on our site, and their usage patterns within those pages.  This information is only processed in a way which does not identify anyone.  We do not make, and do not allow Google or other organizations to make, any attempt to find out the identities of those visiting our website.

4.6 Third-Party Integrations

Our Platform may use social and other plugins which are provided and operated by third-party companies (such as Facebook’s Like Button or Google’s Maps integration).  As a result of this, you may send to the third-party company the information that you are viewing on a certain part of Our Platform.  If you are not logged into your account with the third-party company, then that third-party may not know your identity.  If you are logged into your account on such a third-party service, then it may be able to link information about your use of Our Platform to said account.  Similarly, your interactions with the social plugin may be recorded by the third-party.

Please refer to the third-party sevice’s privacy policy to find out more about its data practices, such as what data is collected about you, how it is used, and by whom.

5. Cookies

We use cookies to save your preferences and to remember your shopping cart. For this reason, you must have cookies enabled in your browser to access Our Platform and use our services.  Additionally, some or all of our cookies may be accessible by third-parties..

6. Third-Party Access to Your Information

Although you are entering into an Agreement with Arrive to disclose your information to us, we do use third-party individuals and organizations to assist us, including contractors, web hosts, and others.  Throughout the course of our provision services to you, we may delegate authority to collect, access, use, and disseminate your information.  It is therefore necessary that you grant the third-parties we may use in the course of our business the same rights that you afford us under this Privacy Policy.  For this reason, you hereby agree that for every authorization which you grant to us in this Privacy Policy, you also grant to any third-party that we may hire, contract, or otherwise retain for the purpose of operating, maintaining, repairing, or otherwise improving or preserving Our Platform or its underlying files or systems.  You agree not to hold us liable for the actions of any of these third-parties, even if we could otherwise be held liable for their actions under applicable law.   Any legal action you take in respect of  a tort or other actionable wrong committed against you by one of these third-parties must be taken solely against the directly responsible entity or entities, and must not name Arrive, nor any of its affiliates, partners, officers, directors, agents, employees or contractors as defendants or co-defendants by way of vicarious liability or similar legal principle, statute or custom   The following is a non-exhaustive list of other entities that we may store, share, or transfer your information with: Stripe, PayPal.

7. When Do We Share or Disclose Personal Data?

Your Personal Information may be disclosed as follows:

• As a Performer, your public profile page will always include some minimum information such as your name, your public profile photo and public reviews and statistics related to your previous Bookings.  Parts of your public profile page may be displayed in other parts of The Platform for marketing purposes.  The Platform may also display your approximate geographic location on a map, such that a prospective Client may see where your services are offered.
• As a Performer, your public profile or parts thereof may be included in search engine indexes, in which case some details from your public profile and reviews may be published as search results.  This option is enabled by default, and you may opt out of it by changing your settings on The Platform.  If you change your settings or the information on your public profile, these search engines may not update their databases quickly or at all.  We do not control the practices of third-party search engines, and they may use caches containing outdated information, including any information indexed by the search engine before you change your settings or the information on your public profile.
• When you submit a request to book a Performer, your full name will become visible to the Performer.  In addition, if you request a phone call with the Performer and the Performer accepts, we will share your phone number to facilitate the call.  We may also share your phone number when a Booking is confirmed in case the other party needs to contact you.
• When your Booking Request is accepted, or when you accept a Booking Request, we will disclose some of your personal information to the other party involved, as necessary or reasonable to facilitate the contract.  However, your billing information will never be shared with another user.
• After a contracted performance has been completed, we will ask you to review the Client or Performer (as applicable).  If you choose to provide a review, your review may be public on The Platform.
• We may also publish, disclose and use aggregated information and non-personally identifiable information for industry analysis, demographic profiling, marketing, advertising, and other business purposes.
• Business Transfer: If Arrive undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your personal information – and you give us permission to do so.  In such a case, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

8. Mailing Lists

If you register as a Performer on Our Platform, or create an inquiry as a prospective Client looking for Performers, we will use your provided contact details to keep you informed of any important information regarding your use of Our Platform or services.  For example, we may send to you recommendations via email, or send a text alert with important last-minute information for a Booking you have made.

We’ll always send important service messages to you via email.  Where our communication is primarily for marketing purposes, we’ll ask you to explicitly opt-in to receive these types of messages.

9. User Communications

We may review, scan, or analyze your communications with other users exchanged via The Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, or customer support purposes.  For example, as part of our fraud prevention efforts, we may scan, analyze and moderate messages to mask contact information and references to other websites.  We may also scan, review or analyze messages for research and product development purposes to help make search, booking and user communications more efficient and effective, as well as to better understand the effectiveness of our product offerings.

We will not review, scan, or analyze your communications for the purpose of sending third-party marketing messages to you.  We will also not sell these reviews or analyses of communications to third-parties.  We will use automated methods to carry out these reviews or analyses where reasonably possible.  However, Arrive may also manually review some communications.   By using our services, you agree that Arrive, in its sole discretion, may review, scan, analyze, and store your communications by the means described above or similarly, and for the purposes described above or related thereto.

10. Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold.  The majority of the data we hold can be viewed, amended or deleted by you directly using the tools on Our Platform.  For example, if you are a registered Performer you may use your profile page to edit the details held and displayed about you or your act.If you are unclear about the use of these tools or have a data request which cannot be completed online using Our Platform, please email us at: support@arrive.live

11. Data Security

We follow a number of best practices and make every effort to keep your data secure.  These best practices include both technical and organizational measures to protect user data from unlawful loss, modification or access.

Examples of technical security safeguards we use include but are not limited to:

• Password encryption using an industry standard hashing and salting algorithm;
• Always using secure HTTP with SSL (HTTPS) to serve pages on our website; and,
• Mitigating the effects of possible DDoS or other attacks using a third-party CDN (Content Distribution Network).

No method of data transmission over the Internet, no method of storing electronic information, can be 100% secure.  Accordingly, we cannot guarantee or warrant the security of your transmissions to us, nor your personal information that we store.

12. Data Breaches

In the unlikely event of a data security incident, we will notify all affected Members as promptly as reasonably possible.  In most cases this notification will be sent via email.  Where required to do so, we will also notify the appropriate government agency.

Our reporting of a data incident does not constitute acknowledgement of any fault or liability on our part.  Where possible, we will notify Members of steps we are taking to mitigate the effects of an incident, as well as steps we are taking to prevent future incidents of a similar nature.

13. Changes to This Privacy Policy

We reserve the right to change this Privacy Policy at any time.  Where material changes to the terms of the policy are made, we will notify all Members via email and/or via notifications on The Arrive Platform.

We will always update this policy if we make significant changes to the types of data we collect or the way it is processed.

It’s important that you review all changes to this Privacy Policy.  If you do not consent to the terms and provisions of the changed Privacy Policy, we will not be able to continue providing you with access to The Platform or its services.  In such a case, you must  stop accessing The Platform immediately and deactivate your Arrive account.

14. If You Have Concerns

Your opinion matters to us.  If you have feedback on this Privacy Policy or any other aspects of our terms and conditions, please send us an email at: support@arrive.live